Frequently asked questions

No. In Switzerland a insurance is not obligatory.

You should note the following information on the subject of insurance:

Liability insurance:

Do you hit a parked car while driving? When choosing your personal liability insurance, make sure that damages which during your journey on your e-scooter are covered.

Theft insurance:

Is your e-scooter stolen despite having a lock on it? This is where household contents insurance from certain providers can help. Also check whether this case is covered by your insurance is covered.

Traffic legal protection:

Have you not adhered to the regulations of the public transportation or did you? A case like this can quickly end in a legal dispute. Traffic legal protection insurance helps you with legal disputes.

E-scooters may be driven from a minimum age of 14 years with a driver's license Category M driving license. Driving an e-scooter without a driver's license is only possible from the age of 16.

Wearing a helmet is required by law not mandatory. Nevertheless recommend you to wear a helmet for your safety when riding. wear a helmet.

Per e-scooter is one person is permitted. This also applies if two people would not exceed the maximum load.

From the age of 16 no driver's license necessary. For 14 and 15 year olds, a driver's license of the category M compulsory.

An e-scooter is permitted on German roads a maximum of 20 km/ h on German roads. A tolerance of +10% is tolerated.

No. Riding an e-scooter is generally only permitted on cycle traffic areas such as cycle paths, cycle lanes or cycle lanes and obligatory. Accordingly, riding an e-scooter on sidewalks and in pedestrian zones not permitted.

Only if the above mentioned bicycle traffic areas are not available are not available, the carriageway may be used. This also applies out of town in the absence of the aforementioned routes. There, the hard shoulder must be avoided.

Furthermore, you may enter a one-way street against the direction of travel if it is signposted "Bicycles free".

Also the riding side by side according to the Ordinance on Small Electric Vehicles prohibited.

It is important to observe the traffic regulations: You should make sure that you cycle traffic areas and with the e-scooters ride one behind the other. Riding under under the influence of alcohol is punished.

The same rules apply to e-scooters alcohol limits as for car drivers, i.e. a 0.5 per mille limit.

However, if you are visibly no longer able to participate safely in road traffic at 0.3 per mille, you will also be prosecuted.

There is no special fine for e-scooters. catalog of fines. Do you behave in the road traffic lawthe general fine regulations apply. Important! If you manipulate your device in such a way that your device no longer meets the approval requirements requirements, you will have to pay a notification be expected. Please also be aware that in this case an insurance company may be liable for any damage. not pay damage.

The parking of e-scooters is subject to the Parking regulations for bicycles. Therefore, you may park the e-scooter there park itwhere it none pedestrians or wheelchair users endangered.

Generally allow public transport providers allow the transportation of foldable e-scooters as free of charge hand luggage.

Yes. Our e-scooters have an IP (International Protection) protection rating of X6. This means that your e-scooter is protected against strong water jets.

Yes, if this happens not possible because, for example, the wheel is blocked, there is a defect in the e-scooter before.

The average range of your e-scooter depending on model and series can be found here in our respective product descriptions.

The ranges vary depending on Weight of the riderthe average speed, gradient and the current battery status, the outside temperature and the air pressure of the tire.

The maximum payload weight varies depending on the model. You can find out how much payload weight is permitted per e-scooter in the respective product descriptions.

The charging time of your battery depends on the model you have purchased and its battery size. Your battery is fully charged when the indicator light on your charger lights up green.

The latest software is available for the e-scooters already installed.

YesThe VMAX Connect app is available for IOS and Android. Click on the respective link.

IOS: https://apps.apple.com/de/app/vmax-connect/id1585877342

Android:

https://play.google.com/store/apps/details?id=net.vmaxglobal.vmax

To establish a Bluetooth connection with your e-scooter, please install the VMAX Connect app first. You can then use the search function in the app to find an e-scooter that is switched on. This is listed under the names ZYD... or ZHD or HW.

If no device is displayed that corresponds to the abbreviation described above, or a similar one, please delete and reinstall the app. 

If this does not lead to a solution either, the plug connection on the e-scooter must be reconnected. To do this, the four screws on the handlebar must be loosened again and the plug connection disconnected and reconnected. Please ensure that your e-scooter is disconnected from the power supply and that there is no voltage. 

Depending on weight and tire type of your e-scooterwe recommend a tire pressure between 2.5 - 3.5 bar. You will find the recommended tire pressure in the operating instructions.

No. E-scooters that are approved for German road use are imported separately for the German market and must be registered in our country. German online store www.vmax-escooter.de can be purchased. E-scooters purchased in Switzerland are automatically approved for road use in Switzerland (except for our Race series articles R55 Pro and R40 Pro).

The warranty period is as follows 24 months. VMAX Global AG guarantees a 24-month warranty on a purchased product, starting from the invoice date. Consumables or wearing parts are excluded from the warranty. Consumables are defined as those components and accessories of the device that wear out during use. These include batteries, tire linings, chargers, brakes, etc.
However, if you have received a defective product or defective components, please contact us using our contact form and we will discuss how to proceed.

NoWorking on electrical components or other sensitive parts of the e-scooter without our consent will invalidate the manufacturer's warranty. 

Installing a different firmware also counts as manipulation/modification of the e-scooter and voids the manufacturer's warranty. In this case, the electronics would have to be replaced at your own expense.

• The first point of contact is the page resp. the sellerwhere you can buy the purchased the product from. If it is a technical return at VMAX, we ask you to contact us via the contact form to contact us.

Unfortunately, we are not yet able to provide an updateable repair status. However, after the receipt your repair request in any case within 24-48 hours an answer from our service center.

No. The goods must be returned to us in a saleable condition if you cancel your order.

Any signs of use or damage to the product mean that the goods are no longer classified as new and are therefore no longer saleable.

In this case, the customer is generally obliged to compensate the retailer for this loss in value.

There are no delivery charges for orders over CHF 100. Up to CHF 99.90 you will unfortunately have to pay shipping costs. Please refer to the checkout for the respective shipping costs, as these are calculated automatically.

The goods are shipped with DHL Express shipped.

Purchase on account with installment facility (POWERPAY) MF Group / POWERPAY offers the payment method "Purchase on account" as an external payment service provider. With the single invoice, you can simply pay for your online purchase by invoice. If you decide not to pay within the specified time frame, you will receive a monthly invoice with an order overview in the following month. When the purchase contract is concluded, POWERPAY takes over the invoice claim and processes the corresponding payment modalities. Please note that we will first check whether you are eligible for the installment facility. Unfortunately, we have no control over whether you are accepted.