There are basically two different VMAX apps. Depending on the model, only one of them is compatible with your scooter. 

VMAX scooters with TFT color displays are compatible with the VMAX E-SCOOTER . You can find more information here: VMAX E-SCOOTER . 

If you ride a scooter with a segment display, you'll need the VMAX CONNECT app. It's available foriOSandAndroid. Your scooter will appear in the app's search function with a code that starts with ZYD or HW. 

Connect your scooter directly using the app. You don't need to connect via your smartphone's Bluetooth settings. 

To E-Scooter a Bluetooth connection with your E-Scooter , please start by installing the VMAX Connect app (segment display) or the VMAX E-Scooter . You can then use the app’s search function to locate your E-Scooter once it is turned on.

If no device appears, please delete the app and reinstall it. 

If this also does not resolve the issue, you will need E-Scooter the plug on E-Scooter . To do this, loosen the four screws on the handlebar stem again and disconnect and reconnect the plug. Please make sure that your E-Scooter is E-Scooter and that there is no voltage present. 

Your scooter was shipped with the latest firmware. As a rule, this firmware is rarely, if ever, updated over the course of the product's lifecycle. 

In some cases, slightly modified software may be installed during a service visit. You cannot update the firmware at home; it can only be installed at our service center. Firmware updates at the service center are generally subject to a fee. 

It is extremely important never to ride your scooter with the tires underinflated. You can find the recommended tire pressure for your model in theuser manualor in the quickstart guide. 

Our E-Scooter standard with tubeless tires—that is, air-filled tires without a separate inner tube. This tire technology was deliberately chosen and is optimally tailored to the vehicle’s handling, suspension, and mechanical stress.

The apparent advantage of a solid rubber tire is offset by many disadvantages.

1. Comfort and Suspension

Solid tires do not have an air-filled structure and cannot adequately absorb shocks from road irregularities. Impacts are transmitted directly to the suspension—which can lead to increased wear and potential long-term damage. In addition, this can make the ride significantly less comfortable for you—especially on uneven surfaces. 

2. Increased load

Our bearings and components are designed to accommodate the flexibility of tubeless tires. Solid rubber tires provide significantly less shock absorption. Variants such as honeycomb tires (or hollow-chamber tires) also provide significantly poorer shock absorption compared to tubeless tires. Over time, this reduced shock absorption can lead to structural damage to the rim, bearings, motor, or electronic components. 

Rolling resistance can also differ from the factory settings when using different tires, thereby increasing the electrical load on the electronics and battery. This phenomenon also occurs if you drive with tire pressure that is too low. Therefore, be sure to check your tire pressure regularly to prevent long-term damage. 

3. Changes in driving behavior

The air pressure in tubeless tires allows them to adapt to the road surface, ensuring optimal grip—even in wet or uneven conditions. Even at moderate speeds (22–25 km/h), the higher stiffness of solid rubber tires negatively affects handling and cornering stability. This can lead to a less secure riding experience, particularly on wet or uneven surfaces, and increases the risk of falls. 

4. Warranty Claims

The scooter is designed to be used with air-filled tubeless tires. VMAX does not provide a warranty if the scooter is not treated with care or is damaged as a result of modifications, such as the installation of different tires. Any damage or premature wear resulting directly or indirectly from the installation of different tires is excluded from the warranty.

5. Road approval

Under Swiss road traffic regulations, solid tires are permitted only when pneumatic tires are unsuitable (Art. 60 VTS). 

So the short answer is: No, you shouldn't put solid tires on your VMAX unless it came with them from the factory. 

The charging time for your batterydepends on the model you purchased and itsbattery capacity .
You can find more detailed information about the charging time for your e-scooter in the user manual.
Your battery is fully charged when the indicator light on your charger turns green.

Youcan findthe average range of your e-scooter, depending onthe modelandseries, in the respective product description.

Range varies depending onthe rider's weight,average speed, gradient, current battery level,outside temperature, andtire pressure.

The maximum payload varies bymodel.You can find the E-Scooter payload for each E-Scooter in the respective product descriptions.

The electronic components in the latest generations of VMAX E-Scooter certified to either IPX5 or IPX6 standards. This means the scooter can withstand water—as long as it isn’t exposed to it for too long. Riding in the rain is no problem, but park the scooter in a dry, sheltered spot whenever possible. 

Pay special attention to the charging port cover: If the charging port isn't properly sealed, it can cause a short circuit when exposed to water. Make sure the scooter is completely dry before charging it. 

Generally speaking, most public transportation providers allow you to bring your e-scooter on board. However, be sure to check with your local operator in advance. In most cases, the scooter is accepted as carry-on luggage when folded up. 

To ensure this, the E-Scooter must E-Scooter obstruct anyone; it must therefore be securely stowed away and must not block bike parking spaces. 

You can find the SBB Terms and Conditions of Carriagehere. To qualify as an e-scooter, the tires must not be larger than 12 inches. This applies to all current VMAX models. 

Only one person is permittedper E-Scooter . This applies even if two people would not exceed the maximum load capacity.

No. Riding an e-scooter is generally permitted andrequired only ondesignated bike paths, such as bike lanes, bike lanes, or bike-friendly streets. Accordingly, riding an E-Scooter sidewalksand in pedestrian zones isnot permitted.

Theroadwaymay only be used if the aforementionedbicycle lanesarenot available. This also appliesoutside built-up areasif such lanes are not available. In such cases, cyclists must use theshoulder.

In summary, an E-Scooter is allowed to ride E-Scooter that bicycles are permitted.

Parking e-scooters is subject to the same rules as parking bicycles. Therefore, you may park your E-Scooter it does not pose a danger to pedestrians or people in wheelchairs.

Yes, you can do that without any problem.

If this is not possible —for example, because the wheel is stuck— E-Scooter a defect in E-Scooter .

If your VMAX E-Scooter isn't working as it should, we're here to help! Here's what to do if you need service so you can get back on the road quickly.

1. Contact customer support

Ifyou have a problem with your scooter, please contact our customer support first. You can reach us by email, through ouronline contact form, orby phone.

• 
  Error description: Please describe the problem in as much detail as possible and, if possible, include aphotoof the error or the affected area. This will help us better understand your issue and respond more quickly.

2. Direct assistance from customer support

Our support team will first try to help you directly. Often, minor issues can be resolved via email or over the phone without having to send the scooter in.

3. Next Steps for Unresolved Issues

If our customer support team is unable to resolve your issue initially, you have two options for handling the service request:

• 
  Through your dealer: Contact the dealer where you E-Scooter your VMAX E-Scooter . They can help you send it to our service center and handle the process for you.
  
• 
  Directly through VMAX: Alternatively, you can drop off your scooter directly at theVMAX service center in Aargau (Rothrist)or send it to us by mail. We recommend using the original packaging to prevent damage during shipping.
  

In any case, it is importantto includeadetailed description of the problem,acopy of the warranty certificate or purchase receipt, andyourcontact information (email and phone number) so that our technicians can thoroughly investigate the issue. Without a warranty certificate, repairs will alwaysincur a charge. 

4. Warranty repair or cost estimate

As soon as we receive your scooter, we'll check whether the repair is covered by the warranty.

• 
  Warranty repair: If the defect is covered by the warranty, the repair will be carried out quickly and at no cost to you.
• 
  Not covered by warranty: If the warranty does not apply, we will provide you with acost estimate. (You can find more information on this in aseparate articlein our Help Center.)

Please understand that we areunableto offersame-day repairs. The duration of the repair depends on the nature of the problem and the availability of replacement parts.

5. Returning or picking up the scooter

After the repair, you can choose:

• 
  Return shipping: We'll ship your scooter safely back to your home.
• 
  Pickup: Alternatively, you can pick it up in person at our service center.

Insurance is not required to ride your E-Scooter Switzerland. However, in some cases, insurance can be helpful. E-Scooter on your specific situation, the following types of insurance are recommended for E-Scooter :

• Liability Insurance
• Theft insurance
• Traffic Legal Protection

VMAX does not provide advice on which insurance policy suits your needs or which provider you can or should choose. 

If you plan to use your E-Scooter , insurance requirements may vary. Please check with the relevant authorities before your trip. 

In Switzerland, the minimum age for operating a registered E-Scooter public roads is 16 without a driver’s license or 14 with a Category M driver’s license. 

There is no minimum age requirement for riding an E-Scooter private property. In such cases, it is up to the parents to assess their child’s abilities. 

We E-Scooter recommend our E-Scooter for riders aged 16 and older. 

In Switzerland, no protective gear is required to ride your VMAX—neither a helmet nor protective gear. However, we recommend that you weara helmeton a voluntary basis. Just like when riding a bicycle, this can significantly increase your safety and help prevent head injuries. 

Always make sure to wear weather-appropriate clothing. On cold days, in particular, protect yourself from the wind. We recommend wearing warm gloves so you can operate the controls at all times. Be especially careful in wet and slippery road conditions. Only ride your VMAX when road conditions permit, and switch to alternative modes of transportation if necessary. 

No driver's license is required for those aged 16 and older. For 14- and 15-year-olds, a Category M driver's license is mandatory in Switzerland.

E-Scooter limited to a maximum speed of 20 km/hon Swiss roads. A tolerance of +10% is allowed.

If the scooter can go faster, it is not approved for use on public roads and may only be used on private property.

Thesameblood alcohol limits E-Scooter to E-Scooter riders as to drivers, namely alimit of 0.5                                           �

If, even with a lower blood alcohol level, you appear to be E-Scooter to ride the E-Scooter safely, you are not permitted to ride it in this situation either.

Special rules apply to new drivers and people under the age of 21. In these cases, drinking and driving is generally prohibited—including when riding an E-Scooter.

E-Scooter no specific list of fines for E-Scooter . If you violate traffic laws, the general fine regulations apply. Important! If you modify your device in such a way that it no longer meets registration requirements , you may face legal action . Please also be aware that, in this case, insurance would not cover any resulting damage.

If you plan to use your VMAX outside of Switzerland, please check the relevant legal requirements in advance. E-Scooter not uniformly permitted throughout Europe; regulations regarding their use and behavior on public roads vary significantly from country to country.

For example, a scooter purchased in Switzerland cannot be registered in Germany and therefore cannot be driven on German roads. If you're looking for a scooter for Germany or Austria, you'll find what you're looking for in theVMAX Germanystore. 

Under no circumstances can we provide legal advice. Always check with the relevant local authorities directly regarding licensing requirements and regulations. 

VMAX Global AG provides a 24-month warranty on purchased products, effective from the date of purchase. Consumables and wear parts are excluded from the warranty. Consumables are defined as components and accessories of the device that wear out during use. These include, for example, batteries, tire treads, chargers, brakes, and moving parts such as bearings, etc.

However, if you have received a defective product or defective components, please contact our support team using the contact form.

Always refer to your manual for the specific warranty terms. If there are any discrepancies between this article and your manual, the manual takes precedence. 

VMAX offers E-Scooter 24-month unlimited warranty on new E-Scooter , with the following exceptions: 

• Wear and tear on wear parts. Wear parts include, among others:
  brakes
  tires
  hoses
  batteries
  moving parts (e.g., ball bearings)
  
• Damage caused by improper use
• Damage caused by modifications, accidents, or improper handling
• Damage caused by factors such as fire, dirt, or water
• Damage caused by repairs performed on one's own. Repairs and maintenance may only be performed by trained professionals
• Damage caused by wear and tear

If you have any questions about whether your specific case is covered by our warranty, please contact us via ourcontact form orask your dealer.

No. Working on electrical components or other sensitive parts of E-Scooter without our consent will void the manufacturer's warranty. 

Installing different firmware is also considered tampering with or modifying the e-scooter and will void the manufacturer’s warranty. In this case, the electronics would need to be replaced at your own expense.

Your first point of contact is thewebsite orseller from whom youpurchasedtheproduct.
If the return to VMAX is due toa technical issue, please contact us via the contact form .

Yes, you can easily handle many minor repairs and maintenance tasks on your own.

You E-Scooter the right replacement parts for all VMAX E-Scooter right here in our shop. We also provide step-by-step repair guides to help you easily complete the most important tasks.

• Spare parts
• Repair manuals

If you're unsure or don't want to perform the repair yourself, our service team in Rothrist is happy to assist you and provide fast, reliable support.

If you E-Scooter want to repair your VMAX E-Scooter yourself, you can always contact our service team.

At our service center in Rothrist , we provide professional repair, maintenance, and technical support services—so your E-Scooter is back up and running E-Scooter .

Alternatively, you can also do many minor repairs yourself. You can find the right replacement parts and helpful instructions right here in our shop and in the Help Center.

If your VMAX E-Scooter isn't working as it should, we're here to help! Here's what to do if you need service so you can get back on the road quickly.

1. Contact customer support

Ifyou have a problem with your scooter, please contact our customer support first. You can reach us by email, through ouronline contact form, orby phone.

• Error description: Please describe the problem in as much detail as possible and, if possible, include aphotoof the error or the affected area. This will help us better understand your issue and respond more quickly.

2. Direct assistance from customer support

Our support team will first try to help you directly. Often, minor issues can be resolved via email or over the phone without having to send the scooter in.

3. Next Steps for Unresolved Issues

If our customer support team is unable to resolve your issue initially, you have two options for handling the service request:

• Through your dealer: Contact the dealer where you E-Scooter your VMAX E-Scooter . They can help you send it to our service center and handle the process for you.
• Directly through VMAX: Alternatively, you can drop off your scooter directly at theVMAX service center in Aargau (Rothrist)or send it to us by mail. We recommend using the original packaging to prevent damage during shipping.
  

In any case, it is importantto includeadetailed description of the problem,acopy of the warranty certificate or purchase receipt, andyourcontact information (email and phone number) so that our technicians can thoroughly investigate the issue. Without a warranty certificate, repairs will alwaysincur a charge. 

4. Warranty repair or cost estimate

As soon as we receive your scooter, we'll check whether the repair is covered by the warranty.

• Warranty repair: If the defect is covered by the warranty, the repair will be carried out quickly and at no cost to you.
• Not covered by warranty: If the warranty does not apply, we will provide you with acost estimate. (You can find more information on this in aseparate articlein our Help Center.)

Please understand that we areunableto offersame-day repairs. The duration of the repair depends on the nature of the problem and the availability of replacement parts.

5. Returning or picking up the scooter

After the repair, you can choose:

• Return shipping: We'll ship your scooter safely back to your home.
• Pickup: Alternatively, you can pick it up in person at our service center.

We’re here to help you not only with warranty claims, but also if your scooter develops issues after the warranty period has expired or if it has been damaged by external factors. Please note that this applies only to scooters that have not been modified. 

If you’d like us to service your scooter, please contact us via ourservice formor bring your scooter by during our business hours (weekdays from 8:30 AM to 12:00 PM and 1:00 PM to 5:00 PM). 
Once we receive your scooter, we’ll perform a diagnostic check and send you a cost estimate. You can then decide whether you’d like us to proceed with the repairs. 

Without inspecting the scooter at our shop, we cannot provide a binding estimate under any circumstances. If you decide not to proceed with the repair based on the estimate, we may charge you for shipping and the cost of the diagnosis, and we will return the scooter to you. 

If you want to perform repairs yourself after the warranty period has expired, you can purchase ourreplacement parts here. This way, you can have repairs performed at any local repair shop or do them yourself using our instructions. 

We cannot repair E-Scooter that were not manufactured or sold by VMAX. We understand that some E-Scooter manufacturers offer E-Scooter or no support E-Scooter all. However, we only carry replacement parts for our own models, so we are unable to assist you if you own a different scooter. 

If you can't reach the manufacturer here, please contact your seller. 

No matter where you want to ship your scooter—whether to us for maintenance or to a new owner after a private sale—please keep the following points in mind.

• Shipping only in the original box
  We always ask that youkeepthe original box. We will not process service requests for items that do not arrive in the original box. Exceptions may apply in the case of warranty claims. 
  
  
• Protect your shipment from damage during transit
  Even the original packaging can only ensure damage-free shipping if certain precautions are taken. We assume no liability or guarantee for damage incurred during transit to us.
  
  - Secure fragile parts (e.g., your taillight) adequately againstexternal impacts. Also make sure that this protection remains in place even if the box is moved abruptly.
  - Secure the scooter againstmovement inside the box. The scooter must not be able to move forward or backward inside the closed box, nor should it be able to "jump" upward.
  - Secure all individual parts to prevent them from moving against each other.
  Remove the handlebars from the front bar and place both parts in the box. Make sure the brake levers cannot get caught on anything and ensure that the metal of the handlebars cannot come into contact with the metal of the front bar. Here, too, the securing must be designed so that itcannot slip. 
  
  
• Accessories and Modifications
  Before sending us any accessories, please contact us first. Unless there is reason to believe that your accessories are (partly) responsible for the reason for your return, please keepall accessories with you. This applies to both original accessories and parts you have installed yourself.
  We cannot guarantee that we will return your accessories to you, and—unless previously agreed upon—we assume no liabilityfor your accessories.
  We are very pleased to see tasteful customizations of the vehicle. However, we prefer to view these on various social media channels. In our workshop, we cannot guarantee that no damage will occur.