Good service doesn't end with the purchase—and that's exactly what has just been recognized!
The comparison website e-Roller.com has tested and rated various manufacturers and named three brands asE-Scooter —VMAX is proud to be among them!
The test placed particular emphasis on evaluating customer service—both before and after the purchase of an e-scooter. Key criteria included, among others, the accessibility of customer service and the availability of replacement parts , and the repair service.
Double Award
After being named the top service provider and one of the best E-Scooter 2024, we are now even more delighted to receive this recognition for our outstanding service. Quality, customer satisfaction, and first-class service are VMAX’s top priorities.
But what happens if...
- The fender breaks off, or a tire or turn signal needs to be replaced? → Order a replacement part and replace it yourself using our instructions—or have the repair done at our in-house workshop.
- Is the display showing an error code? → Our support team is here to help you quickly—via our hotline, email, or our detailed FAQs and guides.
Especially when it comes to warranty claims, it’s crucial to get help quickly and reliably. Unfortunately, many used E-Scooter end up E-Scooter the secondhand market or at the recycling center, even though they have only minor, easily fixable defects—simply because there’s no service available.
That's not the case at VMAX! We hold ourselves and our repair service to the highest standards to ensure that repairs are carried out professionally and quickly. This keeps your E-Scooter up and running E-Scooter and makes it more sustainable to use.
Our service for you—fast, professional, and reliable!
- Quick response via email and phone —our customer service team usually responds within a few hours!
- Comprehensive support —whether you need purchasing advice, repairs, setup, care, or maintenance—we're here to help.
- Helpful Resources – Check out our FAQs, repair guides, and helpful articles for quick solutions.
- Spare parts available immediately – All parts can be ordered at any time and are available for immediate delivery!
- Do you have any questions? We're just a click away!
This post was written by Chiara, Junior Marketing Manager at VMAX.
